Facility Management

Church Online Giving Best Practices

Whether it’s through an app, a website, or text, online giving is a helpful tool for churches. Check out these tips to make sure you benefit the most from digital giving.

Deborah Ike  ·  April 26, 2018

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Whether it’s through an app, a website, or text, online giving is a helpful tool for churches. Almost everyone in your congregation will have their smartphone with them in church, and many have handled at least one (if not several more) financial transactions using their phone.

If you have or haven’t provided an online giving option yet, or you are switching your vendor, you’ll want to check out these tips that provide advice on best practices in this area.

Tip #1: Compare vendor pricing

Look carefully at the terms and rates for each vendor.

You’ll likely see them charge a flat fee per month plus a percentage of each donation. Ask for a detailed list of all the fees they charge and if each is based on a flat rate or on a percentage. Calculate the full amount of what you may end up paying in a typical month before choosing a vendor.

Tip #2: Talk with your accountant

Don’t select a vendor before talking with those who record the offering each week and handle the church’s finances.

They’ll need to know how potential vendors will send donation data, whether a vendor’s system can integrate with the church’s accounting software, and more. They’re the ones helping you steward the church’s finances, so make sure they’ll get the information they’ll need from your vendor.

Tip #3: Roll it out to a few people first

Have everyone on staff try the new online giving method before introducing it to the entire congregation.

If you have a few people on the team who aren’t very tech-savvy, make sure they try it out. Gather their feedback on how easy (or not) it was to give, what instructions they needed, etc. Next, roll it out to a few people who’re seen as leaders within your congregation. These are people who could help promote the new online giving tool to others.

Make sure they’re happy with the tool and ask for their support as you roll it out to a broader audience.

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Facility Management · Operations · Leadership · Management · Blogs & Opinion · Digital Strategy · Fundraising · Online Giving · All Topics


Deborah Ike
Deborah Ike (formerly Wipf) is the President & Founder of Velocity Ministry Management; a company dedicated to vision implementation for church leaders. Over the last ten years, Deborah worked in the corporate arena to discover how to leverage business principles for ministry vision. She worked for Deloitte Consulting in their Strategy & Operations group and most recently, for Williams, as a project manager and risk manager. Deborah has a bachelor’s degree in Computer Information Systems along with the Project Management Professional (PMP) credential from the Project Management Institute. She’s the author of The Volunteer Management Toolkit (Church Edition) and you can find her articles on sites such as Pastors.com, XPastor.org, WorshipFacilities.com, and via The Church Network.
Contact Deborah Ike: deborah@velocityministrymanagement.com ·  View More by Deborah Ike

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