Facility Management

NorthRidge Church Streamlines Event, Work Order & Maintenance Tracking

Photo Credit: Image by Hobbs and Black Architects
NorthRidge Church located in Plymouth, Michigan.

A cloud-based computerized maintenance management system (CMMS) was needed to manage the church’s assets and keep operations management details centrally organized.


Alexandra Altvater  ·  July 26, 2017

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Today’s churches aren’t just busy on the weekends during service hours; they are community gathering places with meetings and events happening daily.

NorthRidge Church, a non-denominational ministry in Plymouth, Michigan, serves a congregation of more than 20,000 residents and hosts everything from summer camps to bible study groups to its annual Glory of Christmas concert, which draws 35,000 attendees.

Craig Miller, director of buildings, grounds and facilities for NorthRidge Church, is charged with maintaining operations of the ever-growing list of activities among the church’s four locations, which even includes a disc golf course.

Based on an increasing number of tasks and a staff of more than 140, Miller recognized that a cloud-based computerized maintenance management system (CMMS) was needed to manage the church’s assets and keep operations management details centrally organized.

NorthRidge Church supported his decision to implement Dude Solutions to help manage the church’s maintenance, including simplifying the work order and preventive maintenance process.

“Our team is busy with requests and we are open seven days a week, so no one can possibly remember all of the day-to-day responsibilities that go into running our church,” said Miller. “We cover 90 acres of ground, from the top of the roofs to the bottom of the basement areas, and that is just the main campus itself. We host weddings, funerals, conferences, so we are always on the go and we need to be able to resolve issues quickly.”

After reviewing multiple systems, Miller’s selection would ensure that needed maintenance is properly prioritized and would also improve accountability with accurate work tracking.

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ARTICLE TOPICS

Facility Management · Equipment Maintenance · Operations · Case Study · CMMS · Event Planning · Facility Management · Maintenance · Operations · All Topics


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